Privacy Policy

CallSign Mobile Inc. (“CallSign Mobile,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit our websites, use our applications, sign up for communications, participate in our referral or ambassador programs, or use our wireless services (collectively, the “Services”).

Information we collect

Depending on how you interact with the Services, we may collect:

• Contact and account information, such as your name, email address, phone number, mailing address, login information, and CallSign.
• Transaction and service information, including plan selections, purchases, billing status, device and activation details, referral activity, support requests, and wireless-service usage information made available to us by service providers.
• Payment information. Payments may be processed by third-party payment processors; we generally receive transaction details rather than full payment-card numbers.
• Location information that you provide or authorize, including approximate or precise location used for coverage tools, events, service availability, or map features.
• Survey, promotion, event, and community information that you choose to submit, including service affiliation, carrier preferences, RSVP information, and feedback.
• Device and usage information, such as IP address, browser and device type, referring pages, pages or features used, timestamps, and interactions with the Services.
• Communications, including emails, text messages, support conversations, and your messaging preferences.

How we collect information

We collect information directly from you, automatically when you use the Services, and from vendors and partners that help provide the Services. Those partners may include our underlying wireless-service provider, payment processors, hosting and database providers, messaging and email providers, analytics providers, calendar and event tools, and referral partners.

How we use information

• Provide, activate, bill, support, secure, and improve the Services.
• Check coverage, compatibility, eligibility, availability, and CallSign uniqueness.
• Process purchases, referrals, rewards, promotions, event registrations, and ambassador payments.
• Send transactional messages and, where permitted, marketing communications. You may unsubscribe from marketing email or reply STOP to eligible text messages.
• Personalize experiences, understand usage, troubleshoot problems, detect fraud, and protect users and the Services.
• Comply with law, enforce our agreements, and establish or defend legal claims.

How we disclose information

We may disclose information to vendors and partners that perform services for us; to our affiliates and professional advisers; when required by law or necessary to protect rights, safety, and security; and in connection with a financing, merger, acquisition, reorganization, or sale of assets. We may also disclose information at your direction or with your consent. We do not sell personal information for money.

Cookies and similar technologies

We use browser storage, cookies, and similar technologies to remember settings, maintain sessions, operate features, prevent abuse, and understand use of the Services. Essential technologies may remain active because the site cannot function properly without them. Optional analytics technologies are used only after you accept them through our cookie notice. You can reject optional technologies in that notice and can also clear or block storage through your browser settings. Blocking essential storage may cause parts of the Services to stop working.

Your choices and privacy rights

You may request access to, correction of, or deletion of personal information, or ask to opt out of certain processing, subject to applicable law and verification of your request. You may also have the right to appeal a decision regarding a privacy request. To submit a request, email care@callsignmobile.com with “Privacy Request” in the subject line. We will not discriminate against you for exercising an applicable privacy right.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described here, including to provide the Services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no system or transmission is completely secure.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

Third-party services and international access

Third-party sites and services have their own privacy practices. Information may be processed in the United States or other places where our providers operate. If you access the Services from outside the United States, your information may be transferred to jurisdictions with different data-protection laws.

Changes and contact

We may update this policy and will post the revised version with a new “Last updated” date. Questions or requests may be sent to care@callsignmobile.com.